Although our face to face training sessions are currently on hold due to the COVID-19 pandemic, we are still able to offer our full range of training services to you via video conferencing.
Led by our highly experienced training manager, Brian Spiers they offer the same level of expertise, knowledge and guidance that you would receive in person.
We’ve chosen to use remote conferencing facility, Zoom to ensure we can carry out group sessions to you, our valued customers, and help to minimise disruption to the ongoing learning and development of your engineers and installers.
Here’s the lowdown on how works:
Group training with up to 5 engineers/installers
Date and time to be prearranged with you. Following this, Brian will send a link via email to each of the engineers set to join the training session
The engineers will see Brian’s screen and the session will commence
For those customers who would normally collect their orders and want to keep their interactions to a minimum, and in line with government guidelines on restricting none essential human interaction we have decided to offer all orders carriage free, we will not charge our standard carriage charge for orders under £250.00 during this period.
This will apply to our standard 1-2 day service to the UK mainland only.
You can email, fax, or call your order through. If you wish to pay online please call for our bank details.
These times truly are unprecedented, but we are committed to being as agile and responsive as possible to the coronavirus pandemic and impact upon day to day business operations.
We have been operating as a leading manufacturer and supplier in the access control and door entry market for 35 years now. Because of this, we have survived and thrived through economic downturns and political instability. We feel no different about COVID-19.
Our business plays a critical part in the security industry and will continue to do so as the country responds to the coronavirus outbreak.
Our operations are running as normal, it’s just our approach has fundamentally changed for the duration of the current global crisis.
Employees, where possible, are working from home. This includes all administrative, sales, technical, training and our sales managers are all available to take calls and answer any emails. Visit https://www.videxuk.com/contact/key-contacts/ for contact details. Our trade counter in our London office is closed as well as our receptions at both the Newcastle and London premises but we are still able to despatch your orders (Free of charge to UK mainland) as an alternative to visiting us.
For those employees that can’t work from home, we have implemented split working shift arrangements which enables staff to continue doing their job but abides by the social distancing regulations.
Our designated production areas in the Newcastle warehouse are also completely separate and each have their own entry and exit to and from the warehouse. Those who are entering and exiting our facilities are alone and must ensure they follow strict hygiene practices during their time at work.
From a distribution perspective, all orders are delivered, free of charge for UK mainland, to customers so no one needs to come to the London or Newcastle base to collect their orders.
The new app which complements the existing GSM app includes a new host of features that’s compatible with all GSM models and enables an engineer to programme an unlimited number of sites and intercoms that they’re responsible for to help manage them all more effectively and conveniently.
The new app provides a wide range of convenient, user friendly features that help make an engineer’s job easier.
Within the app, installers can store useful information about the site such as the address and site contact details and they’re able to programme all apartments and buttons, access codes, proximity fobs, dial to opens, time bands and general settings too.
Events for each intercom and site can be viewed from within the app, which are also stored on a cloud server and sent directly from the intercom to the cloud allowing them to be viewed on multiple devices.
Additionally, there is an advanced settings page and a diagnostics tools section to assist the engineer should they need to diagnose a problem. Installation manuals and a useful help section can also be easily accessed within the app too.
The app is available for both Android and iOS and allows the intercoms to be programmed via SMS. All the intercom settings are stored on a cloud server which offers the advantage to allow multiple engineers to share the data on their devices and also offers peace of mind as the data is backed up automatically.
The app can be downloaded from the Apple App Store and Google Play Store free of charge. Once downloaded, installers will need to register via the app. Registration can take up to three working days while the user is verified as an installer or engineer.