New National Lockdown: business as usual at Videx

Following the latest government announcement of a third Covid-19 national lockdown, we wanted to let you know that Videx is open and fully operational as usual, operating in a Covid safe environment.

Where possible, some employees will work from home. For those employees who can’t work from home including operations and distribution staff, we have implemented the following Covid health and safety measures to safeguard our staff and any essential visitors:

  • A thermal camera is installed at reception in the Newcastle factory to protect staff and visitors from exposure to anyone with an elevated temperature which could be a sign of Covid-19. The state-of-the-art Dahua body temperature scanner scans all employees and visitors as they enter the building, recording their body temperature as they pass through our reception area.
  • The entrance to the reception area is controlled by a Videx IP intercom system and the Videx Portal Plus proximity access control. The exit from reception into the factory and offices is also controlled by proximity access control.
  • All employees and visitors must wear masks while on site
  • Disinfectant hand sanitiser stations have been installed at all entrances
  • Protective screens have been installed in all work areas to minimise any transmission risk
  • Air purifiers are now installed in communal offices.
  • A comprehensive deep clean of the factory in Newcastle takes place every two weeks
  • Social distancing rules and a one-way system have been implemented to ensure social contact is kept to a minimum

Our Newcastle office is open 8.30am to 5pm and our London office, as well as our London collection point, is still open too, from 10am to 4pm.

We are following government guidance and we will keep you updated with any important changes.

Your continued support is much appreciated. If you’d like to get in touch, please call us on 0370 300 1240.

Important update on deliveries

We wanted to make you aware of changes to DPD delivery options which will come into effect on Monday 23rd November.

From this date, DPD will not be able to offer timed deliveries, these will be paused until January 2021. This is due to the run up to Christmas and the second lock down adding additional pressure to the delivery network.

For Videx, it means our morning deliveries will be impacted – they could arrive at any time during the day. Special deliveries (PRE10 and PRE12) will not, unfortunately, be available until January.

Although our stock is plentiful and we’re working as hard as possible, like usual, to despatch orders the day we receive them, we would advise to leave extra time for delivery when placing orders.

The combination of online purchases and a second lockdown in England means there is a lot of strain on the national delivery network, something that will likely continue into the New Year, so please be mindful of this when placing your orders.

We do apologise for any inconvenience caused but we assure you that we’re working 100% as normal to turn your orders around.

If you have any questions or queries, please contact 0370 300 1240 or

Business as usual in unusual times

As England’s second national lockdown begins, we just wanted to let you know that as an essential manufacturer and supplier, we are open as usual.

To ensure we were fully prepared for any further disruption and lockdown situations, we have focused on increasing our stock over the last few months. As a result, we don’t expect our stock levels to be affected during these challenging times.

Our team is also working as usual and fully operational, either at their usual workplace or from home, including our regional and national sales managers.

Whatever you need, whether that’s technical support, advice on systems or products required, or would like to place an order, we are here to help.

Our Newcastle office is open 8.30am to 5pm and our London office, as well as our London collection point, is still open too, from 10am to 4pm.

We are staying abreast of the ongoing pandemic situation and will update you if we need to with any new information.

Thank you for your continued support and if you’d like to get in touch please call us on 0370 300 1240.


Celebrating World Cerebral Palsy Day

Cerebral Palsy is a condition close to our hearts and minds. It’s why we established The Videx Charitable Trust.

We wanted to help as many people as possible living with Cerebral Palsy and, through the Trust, we’re able to do that. The Trust raises money for the purchase of highly specialised equipment that’s required to accommodate the physical needs of those living with cerebral palsy and help make their lives easier.

This is why, to mark this year’s World Cerebral Palsy Day on October 6, the Videx Charitable Trust has donated £3,000 to The Bobath Centre. The Centre is a specialist treatment centre for cerebral palsy that aims to improve the quality of life for children and adults so that they are healthy and active and can participate in everyday life to the best of their ability.

John Rickard, Managing Director, Videx UK, said: “The Covid-19 pandemic has caused devastating effects on charities across the UK, hugely impacting the amount they’re able to fundraise through they’re usual group-based activities.

“The Bobath Centre does an incredible job in helping the lives of so many children and young people in leading a higher quality, more independent life so we wanted to make a contribution that would create a real difference to the lives of Bobath Centre members.

“There was no better way to do this than on World Cerebral Palsy Day.”

To find out more about The Videx Charitable Trust, please visit:

New Apps & features for Videx Web Server Access Control System

We have recently introduced a new firmware for the WS4 web access control system along with two new apps.

The WS4 can manage up to 20 entrances locally or remotely from anywhere via a mobile phone, tablet or PC using a web browser to connect to the system and it’s very easy to install. It can also hold 2,500 proximity and coded access users, each with up to two proximity fobs and store up to 50,000 events which can also be viewed online or via the app.

Two new apps are now available, making the system even more convenient to manage. The admin app allows system managers to simply add, edit or remove users on the go and additionally give them a real time event log and status updates on the system’s health by indicating power issues or alarm events. The administrator is also able to open any of the entrances via the app.

The user app provides a great alternative or addition to the user carrying a proximity fob or remembering an access code. Users of the app are setup via the web portal and can be given access through selected entrances on any of the developments or buildings the WS4 manages. They can also be restricted to certain days and times and the ability to set an expiry date – a useful feature for short term users such as visitors or temporary staff.

The WS4 is one of the most secure and convenient access control systems on the market. It’s easy to install, standalone and the entire system can be accessed and managed from anywhere in the world via a web portal – you only need an internet connection.

The new apps create even more benefits to those managing the system with the admin app giving greater control to the system’s administrator to ensure the system is running smoothly and providing an easier way for it to be modified as and when it needs to, which can all be done remotely.

The user app enables specific user profiles to be created meaning administrators can drill down into the specifics of authorised entry, whether that’s via selected entrances or only allowing some users access to certain buildings or sections of a building or property on certain days and times.

The WS4’s web portal provides highly intuitive access management capabilities enabling multiple developments and buildings to be managed from one convenient web page. 1, 2 & 4 door control cabinets are also available with options for connecting to the network via an Ethernet connection or via the optional 4G router for those applications where an Ethernet connection is not available. All controllers can be combined up to 20 doors if required (using a maximum of 10 cabinets).

Additional features of the WS4 include security alarm integration where a user can set or unset the alarm system from an access control reader, a lift interface option using an additional relay card, coloured proximity fobs for easy management of users and email alerts for both managers and engineers.

Videx Strengthens MiAccess Access Control Range

Introducing a new handle for the range of MiAccess proximity readers. The HL1000-MF provides an ideal access control solution for small to mid-sized installations including offices, guest houses, industrial units and schools.

The Mifare proximity handle can be used as a standalone unit or as part of a system including MiAccess readers and other accessories, such as the AL500-MF handle.

The HL1000-MF is an extremely versatile door handle and lock that can provide access to an unlimited number of users, access to one or more doors, and can restrict access whenever it is required therefore making it ideal for different access control solutions.

“It’s very easy to install and use too; all you need is the handle, a PC and a USB desk reader for programming alongside the user’s cards or fobs. User cards and fobs are programmed at the PC and then issued to the users without the need to visit the site or development to programme anything further; saving time and cost because no wiring connections or power supply are required.

Fobs are also available in a range of colours to further simplify the management of the system. It is compatible with both the PROA MS and PROH MS MiAccess software, where programming, configuration settings and event logs of the built-in reader can be transferred between the PC and the reader. This is carried out via the micro-USB or with programming cards where the programming information is transferred from the card to the reader. User cards can be created via the software with the PROX-USB desktop enrolment reader where access rights can be registered directly onto each corresponding card.

The battery powered handle can be used internally or externally and has a robust stainless-steel body and handle. It also includes a dead lock with a key override facility to the secure side and thumb turn release for the inside. Two override keys are included.

It can be used on up to a maximum of 80 doors, has an unlimited user capacity and up to 3,500 events can be logged. There are four variants of the handle which can be used for inward or outward opening doors and doors which open to the right or the left.

The handle is powered by 4x standard AA batteries giving on average 60,000 opening cycles.

We’re 35!

This week, we are celebrating our 35th anniversary in a birthday milestone year that we’ll no doubt all remember!

Back in January, no business could have imagined the shockwaves that the COVID-19 pandemic sent across all industries in all corners of the world. In all of our 35 years we had never experienced this kind of event which I am sure many other companies can resonate with too.

Despite the uncertainty, we have managed to continue trading during lockdown and beyond, adapting quickly to the changing customer demand. Some of our flagship systems, which we are renowned for within the access control and door entry market, are still going strong and demand for our GSM and IP kits have even increased during the pandemic because of the convenient access control management they both provide.

To ensure we meet emerging customer requirements, we have also launched a new touch free range of access control solutions to help businesses create COVID-secure environments as we return to a new normal.

It’s been a wonderful 35 years, and this is testament to the great team we have here at Videx including our administrative assistants, our tech experts, our sales managers, our estimators and our dispatch, production and repairs team too. We would also like to say a big thank you to our clients and customers of which many we have worked closely with for decades, through the good and the bad.

2020 has definitely been the year of resilience and strength – Happy Birthday to us!

New touch free entry range to help businesses return to normal

The range offers both exit buttons and entrance panels in a touch free format using infrared sensor technology, providing a no touch solution for companies as they focus on creating a COVID secure environment for their employees, partners and customers.

As businesses return to normal, health and safety is the key priority. With our touch free entry panels, it means visitors can alert someone of their arrival without needing to press a button. The panels can also include proximity access control, allowing authorised personnel to enter the building touch free. Both surface and flush exit buttons are also available to allow users to exit without the need to press buttons.

The panels and buttons are compatible with a number of Videx systems including our IP system, two wire video kits and leading GSM kit. The panels and exit buttons, which are for internal use unless appropriately protected externally, boast several key features including adjustable activation range (3cm-15cm) and activation time (from 0.5 seconds to 20 seconds). All panels are IP55 rated and require a power input of 12Vdc. They can operate in a temperature change from -20 degrees to 75 degrees.

The new touch free range can offer better protection against COVID-19 transmission and other viruses too that can spread from touching common use surfaces and devices. We can also provide fully customised options, offering bespoke entry panels and exit buttons that are in keeping with the surroundings of the building.

Training via Zoom is now live!

Although our face to face training sessions are currently on hold due to the COVID-19 pandemic, we are still able to offer our full range of training services to you via video conferencing.

Led by our highly experienced training manager, Brian Spiers they offer the same level of expertise, knowledge and guidance that you would receive in person.

We’ve chosen to use remote conferencing facility, Zoom to ensure we can carry out group sessions to you, our valued customers, and help to minimise disruption to the ongoing learning and development of your engineers and installers.

Here’s the lowdown on how works:

  • Group training with up to 5 engineers/installers
  • Date and time to be prearranged with you. Following this, Brian will send a link via email to each of the engineers set to join the training session
  • The engineers will see Brian’s screen and the session will commence

It really is that simple!

Visit to register your interest in our training.


Business as usual at Videx…

These times truly are unprecedented, but we are committed to being as agile and responsive as possible to the coronavirus pandemic and impact upon day to day business operations.

We have been operating as a leading manufacturer and supplier in the access control and door entry market for 35 years now. Because of this, we have survived and thrived through economic downturns and political instability. We feel no different about COVID-19.

Our business plays a critical part in the security industry and will continue to do so as the country responds to the coronavirus outbreak.

Our operations are running as normal, it’s just our approach has fundamentally changed for the duration of the current global crisis.

Employees, where possible, are working from home. This includes all administrative, sales, technical, training and our sales managers are all available to take calls and answer any emails. Visit for contact details. Our trade counter in our London office is closed as well as our receptions at both the Newcastle and London premises but we are still able to despatch your orders (Free of charge to UK mainland) as an alternative to visiting us.

For those employees that can’t work from home, we have implemented split working shift arrangements which enables staff to continue doing their job but abides by the social distancing regulations.

Our designated production areas in the Newcastle warehouse are also completely separate and each have their own entry and exit to and from the warehouse. Those who are entering and exiting our facilities are alone and must ensure they follow strict hygiene practices during their time at work.

From a distribution perspective, all orders are delivered, free of charge for UK mainland, to customers so no one needs to come to the London or Newcastle base to collect their orders.


John Rickard

Managing Director


25th March 2020