Important update on deliveries

We wanted to make you aware of changes to DPD delivery options which will come into effect on Monday 23rd November.

From this date, DPD will not be able to offer timed deliveries, these will be paused until January 2021. This is due to the run up to Christmas and the second lock down adding additional pressure to the delivery network.

For Videx, it means our morning deliveries will be impacted – they could arrive at any time during the day. Special deliveries (PRE10 and PRE12) will not, unfortunately, be available until January.

Although our stock is plentiful and we’re working as hard as possible, like usual, to despatch orders the day we receive them, we would advise to leave extra time for delivery when placing orders.

The combination of online purchases and a second lockdown in England means there is a lot of strain on the national delivery network, something that will likely continue into the New Year, so please be mindful of this when placing your orders.

We do apologise for any inconvenience caused but we assure you that we’re working 100% as normal to turn your orders around.

If you have any questions or queries, please contact 0370 300 1240 or

Business as usual in unusual times

As England’s second national lockdown begins, we just wanted to let you know that as an essential manufacturer and supplier, we are open as usual.

To ensure we were fully prepared for any further disruption and lockdown situations, we have focused on increasing our stock over the last few months. As a result, we don’t expect our stock levels to be affected during these challenging times.

Our team is also working as usual and fully operational, either at their usual workplace or from home, including our regional and national sales managers.

Whatever you need, whether that’s technical support, advice on systems or products required, or would like to place an order, we are here to help.

Our Newcastle office is open 8.30am to 5pm and our London office, as well as our London collection point, is still open too, from 10am to 4pm.

We are staying abreast of the ongoing pandemic situation and will update you if we need to with any new information.

Thank you for your continued support and if you’d like to get in touch please call us on 0370 300 1240.