Important update on deliveries

We wanted to make you aware of changes to DPD delivery options which will come into effect on Monday 23rd November.

From this date, DPD will not be able to offer timed deliveries, these will be paused until January 2021. This is due to the run up to Christmas and the second lock down adding additional pressure to the delivery network.

For Videx, it means our morning deliveries will be impacted – they could arrive at any time during the day. Special deliveries (PRE10 and PRE12) will not, unfortunately, be available until January.

Although our stock is plentiful and we’re working as hard as possible, like usual, to despatch orders the day we receive them, we would advise to leave extra time for delivery when placing orders.

The combination of online purchases and a second lockdown in England means there is a lot of strain on the national delivery network, something that will likely continue into the New Year, so please be mindful of this when placing your orders.

We do apologise for any inconvenience caused but we assure you that we’re working 100% as normal to turn your orders around.

If you have any questions or queries, please contact 0370 300 1240 or


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