VX2200 IP Concierge

The 2220 IP concierge is a new addition to the VX2200 and enables a concierge to be connected via a LAN or WAN to one or more VX2200 systems. Using either conventional cable or fibre optics. Both audio and video are streamed.

This is particularly useful when one concierge operator is responsible for multiple blocks of apartments or the concierge is remote from the apartments. For example a control room.

The concierge is available as either a desk mount videophone with touch screen and handsfree functionality or a PC based program. Multiple operators can be used on each system.

The concierge has full control over the system being able to both intercept calls and divert calls as required or an apartment by apartment basis. Booking calls can be placed in apartments and entrances can either call apartments directly or direct a call to the concierge for assistance. The concierge can also service alarm calls from apartments when required.

A full event log database is held and can be interrogated should the need arise.

Call recording is also available.

The 2220 can be added to new or existing VX2200 systems and requires only one new piece or hardware per block to allow Ethernet connection to the system. In the event of the concierge going offline each block will switch to a standalone mode allowing the system to function as normal.


  • TCP/IP concierge for the VX2200 system
  • 3 different modes of operation (off, day, night mode)
  • Make and receive calls to apartments and door intercom panels over a network connection from a desktop handset or PC based software
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  • System – VX2200
  • Modes – 3
  • Connectivity – TCP/IP & VX2200 BUS
  • Max. Apartments – 998
  • Voltage – 12Vdc
  • 2220A – IP concierge audio block controller
  • 2220V – IP concierge video block controller
  • CSW2220 – PC software licence for IP concierge
  • BSW2220 – IP concierge starter pack (Contains 1x2220A block controller and 1xPC software licence)
  • SRU – Server for IP concierge (Required on multiple block systems and when using Grandstream IP concierge)
  • CST – Grandstream desk mount IP Concierge